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Ixigo Complaints & Reviews

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Updated: Nov 15, 2025
Complaints 2428
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1521
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Ixigo reviews & complaints page 68

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S
Sudipta Manna
Jul 1, 2020
Resolved
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Address: 3rd floor, Bestech Centre Point, A-block Sushant Lok - 1, Gurgaon 122002, Haryana, India

From many days i am sending email to ixigo to get my money back
but ixigo not replying any of my email
Aug 7, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2020
Ixigo Customer Care's response
Dear Sudpita,

Greetings from ixigo!

We are not able to find any booking details. Request you to please share your booking details over our chat support so that we can assist you better.

Regards,
Team ixigo
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    K
    Kamdeo Yadav
    Jul 1, 2020
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    Booking id no[protected],[protected] and[protected]. Three times tickets booking but not successful. But amt debit from my acct. Pl debit amt credit in my acct shortly.
    Ixigo customer support has been notified about the posted complaint.
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      Kamdeo Yadav
      Jul 1, 2020
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      Ixigo booking id[protected],[protected] and[protected]. Booking not completed. But amt debited from my acct. Pl debit amt credit in my acct.
      Ixigo customer support has been notified about the posted complaint.
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        R
        RRR Brothers
        Jun 30, 2020
        Resolved
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        Resolved

        Dear sir,

        My transaction was failed but my payment was not received.
        So, kindly i request you please refund my transaction as soon as possible.
        Some ixigo i'd details are given below:-
        Name - rohit yadav
        Email [protected]@gmail.com
        Contact no-[protected]
        Upi i'[protected]@okhdfcbank.
        +1 photos
        Aug 7, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Jun 30, 2020
        Updated by RRR Brothers
        Yesterday I complained but nobody giving any response

        So, kindly I request you sir plz solve my problem
        Verified Support
        Jul 04, 2020
        Ixigo Customer Care's response
        Dear Customer,

        Greetings from ixigo!

        We wish to inform you that refund request has been raised with the team concern and it will be resolved soon.

        Regards,
        Team ixigo
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          M
          manisha nikam
          from Mumbai, Maharashtra
          Jun 30, 2020
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          My money deducted from my bank but ixigo not booked my ticket i already sent the feedback and mails but no reply till now.
          Details:
          Mobile [protected]
          +1 photos
          Ixigo customer support has been notified about the posted complaint.
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            R
            Rekha Samant
            Jun 29, 2020
            Resolved
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            Resolved

            Dear sir/ma'am
            On 24th of june i tried to book my ticket from bareilly to asansol jn west bengal. I tried payment from my amazon upi.in first attempt payment failed and i received message about it.in second attempt amount deducted from my account but i didnt receive any message about it. This second attempt transaction is also not showing up in my ixigo app account. For your convenience i am attaching my bank payment reference id. Please look into it. Either book my ticket or refund me my money.
            Thank you
            Rekha samant
            +1 photos
            Aug 13, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Jul 04, 2020
            Ixigo Customer Care's response
            Dear Rekha,

            Greetings from ixigo!

            We would request you to please share your booking details with us over chat support so that our team can assist you better.

            Regards,
            Team ixigo
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              R
              Rekha Samant
              Jun 29, 2020
              Resolved
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              Resolved

              Dear sir/ma'am
              Yesterday i tried to book my ticket from bareilly to asansol jn west bengal. I tried payment from my amazon upi.in first attempt payment failed and i received message about it.in second attempt amount deducted from my account but i didnt receive any message about it. This second attempt transaction is also not showing up in my ixigo app account. For your convenience i am attaching my bank payment reference id. Please look into it. Either book my ticket or refund me my money.
              Thank you
              Rekha samant
              +1 photos
              Aug 7, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Jul 04, 2020
              Ixigo Customer Care's response
              Dear Rekha,

              Greetings from ixigo!

              We would request you to please share your booking details with us over our chat support so that we can assist you better.

              Regards,
              Team ixigo
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                T
                Tyakshipa
                Jun 29, 2020
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                Address: Mohd Wazir c/o Abdul Rauf r/o Leh ladakh

                Sir hum na 29 march ka ticket booked kiya tha larkin abhi tak refund nhi hova... Pnr number h5izrs... Plzzzz contact [protected] all the three person are my labour
                Ixigo customer support has been notified about the posted complaint.
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                  R
                  RRR Brothers
                  Jun 28, 2020
                  Resolved
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                  Resolved

                  Address: Pajarabhiri, Bhagausa, Sant kabir nagar (UP)

                  Dear sir,
                  My transaction was failed but payment doesn't received,
                  So kindly i request you plz solve my issue.
                  Order i'd given below:-
                  Order id: ixitr[protected]
                  Order id: ixitr[protected]
                  There are two order i'd shown here in my i'd.
                  Gmail i'd: - [protected]@gmail.com
                  Upi i'd:[protected]@okhdfcbank
                  +1 photos
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 04, 2020
                  Ixigo Customer Care's response
                  Dear Customer,

                  Greetings from ixigo!

                  We wish to inform you that issue has been raise to the team concern and it would be resolved soon.

                  For quick assistance please visit our 24/7 chat support.

                  Regards,
                  Team ixigo
                  Dear sir,
                  Today's 8th days but my money was not refundable.
                  So kindly I request you please do it fast sir

                  i, m complaining about my failed transaction - Comment #3697924 - Image #0
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                    M
                    Malik Umer Mukhtiyar
                    from Bengaluru, Karnataka
                    Jun 27, 2020
                    Resolved
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                    Resolved

                    Hi my ixigo booking is cancelled by airline due to covid 19 crises and i want to reschedule my booking and unfortunately since last 3 days i am approaching to ixigo customer care and i am not getting proper response which diminished my experience about ixigo. And i have an emergency to travel to destination and i am looking forward to get my query resolved asap
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 04, 2020
                    Ixigo Customer Care's response
                    Dear Customer,

                    Greetings from ixigo!

                    We are unable to track any booking details. Please share the same with us over our 24/7 chat support so that we can assist you better.

                    Regards,
                    Team ixigo
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                      R
                      Rashmi1126
                      from Hāora, West Bengal
                      Jun 27, 2020
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                      Address: Behind gokul marbles kestopur kolkata

                      Money deducted from my account on 26 june and also on 27 june. I made the payment through phone pay upi. Please look into the issue and please refund my money as early as possible.
                      +1 photos
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                        T
                        Tokeer farooqui
                        from Hāora, West Bengal
                        Jun 26, 2020
                        Resolved
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                        Resolved

                        Address: STATION ROAD GHOSIPURA

                        I booked a guna ticket from bilaspur via ixigo app on[protected]. But the ticket was not booked and the transaction failed. 2296.38 was deducted from my account. I got the message of transaction failure stating that the amount deducted from your account will be deposited in your account in 3 days.

                        I booked the ticket again and again the failure failed and again rs. 2296.38 was deducted from my account. And the message was received that the amount deducted from your account will be credited back to your account in 3 days.

                        Thus a total of 4592.76 were deducted from my account. But till date i have not returned to my account. Whereas according to the rules of the application, the amount was to be returned to the account within 7 days. But even after 5 months the amount has not come to my account. Therefore, it is requested that after taking appropriate action, deposit 4592.76 deducted amount in my account immediately.

                        Regards,

                        Tokeer farooqui

                        Mob. No. - [protected]
                        +1 photos
                        Aug 27, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 04, 2020
                        Ixigo Customer Care's response
                        Dear Customer,

                        Greetings from ixigo!

                        We wish to inform you that as par the shared statement transactions were made directly with IRCTC and not ixigo.

                        Hence, request you to please reach out to the IRCTC only.

                        Regards,
                        Team ixigo
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                          M
                          Mufida Q
                          from Bengaluru, Karnataka
                          Jun 26, 2020
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                          My money got deducted from my bank account I paid through paytm but didn't receive any information from ixigo nor I received the ticket, plz refund my money plz
                          +1 photos
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                            R
                            Rajneesh5597
                            Jun 26, 2020
                            Resolved
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                            Resolved

                            Sir I am booking e ticket though Amazon UPI successfully detected amount two times but not genrated e ticket and trip ID please help me and refund my amount.
                            23 Jun
                            rajneeshkumar5597: Requested by : ix******[protected]@axisbank Paid from : Dena Bank ******0915 Status : Successful Bank Reference ID :[protected]

                            rajneeshkumar5597: Requested by : ix******[protected]@axisbank Paid from : Dena Bank ******0915 Status : Successful Bank Reference ID :[protected]
                            +1 photos
                            Jun 26, 2020
                            Complaint marked as Resolved 
                            Thank you for refunding my amount
                            Ixigo customer support has been notified about the posted complaint.
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                              T
                              Tytman
                              Jun 25, 2020
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                              I booked a flight from Pune to Kolkata for 5th of May. It got cancelled due to COVID-19. I got a mail on 12th of June that I would get my refund within 7-10 days . It has been more than 10 days now but yet I did not receive my amount.
                              +2 photos
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                                Kundan singh kanwal
                                from Hāora, West Bengal
                                Jun 25, 2020
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                                I booked flight thorough your app but flight was cancelled. I was submitted request for refund in your app. I had called to costomer care on 24/06/20 but your staff send me a link for details of my debit card for refund the amount of Rs 6182/-. Suddenly he debited Rs 19998/- from my account. Please clearify this problem immediately.
                                +1 photos
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                                  V
                                  Versha Kumari
                                  Jun 25, 2020
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                                  Address: The company is located in gurugram

                                  I had booked flight tickets for round trip from delhi-patna - delhi on 25/06/2020 and even though the money was deducted from google pay the flight tickets weren't booked. Kindly refund my 7947/- as it was the cost of the tickets for the round trip. I am sending you the image of the transaction.
                                  Ixigo customer support has been notified about the posted complaint.
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                                    Rajneesh5597
                                    Jun 25, 2020
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                                    Address: Village Nizampur Post Khaspur district Ambedkar Nagar

                                    I am booking e ticket though amazon upi id successfully detected amount two times but not genrated e ticket though by ixigo and payment was not refund.
                                    Requested by : ix*[protected]@axisbank
                                    Paid from : dena bank *0915
                                    Status : successful
                                    Bank reference id :[protected]requested by : ix*[protected]@axisbank
                                    Paid from : dena bank *0915
                                    Status : successful
                                    Bank reference id :[protected]
                                    Ixigo customer support has been notified about the posted complaint.
                                    Sir payment marchant is Le travinuos Pvt Ltd to ixigo though Amazon UPI ID

                                    Payment related queries - Comment #3696257 - Image #0
                                    Date 23/06/2020
                                    Rajneesh5597's [Complaint's author] reply, Jun 26, 2020
                                    Sir my payment is debited two times with date 23/06/2020 after 9 AM though Amazon UPI ID
                                    Rajneesh5597's [Complaint's author] reply, Jun 26, 2020
                                    Sir I am booking e ticket though Amazon UPI successfully detected amount two times but not genrated e ticket please help me and refund my amount
                                    Requested by : ix******go@axisbank Paid from : Dena Bank ******0915 Status : Successful Bank Reference ID : 017510586930

                                    rajneeshkumar5597: Requested by : ix******go@axisbank Paid from : Dena Bank ******0915 Status : Successful Bank Reference ID : 017510466974
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                                      V
                                      Vishnu's
                                      from Chittur, Kerala
                                      Jun 25, 2020
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                                      Daer sir i booked my flight ticket in ixigo but my money was debited from bank account and ticket is not booked.
                                      Email id [protected]@gmail.com
                                      +1 photos
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                                        Shahriar Alam
                                        Jun 24, 2020
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                                        I booked a flight ticket (Airasia 30th june bagdogra to kolkata) and paid through sbi net banking, but booking is not done.
                                        Ixigo customer support has been notified about the posted complaint.
                                        Please look into the matter. It's been over 2 weeks, but still no information has been provided till now.

                                        Booking is not done - Comment #3704102 - Image #0
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