Ixigo Complaints & Reviews

Address: https://www.ixigo.com/

I tried to book a train ticket on 27 April 2023 from the website https://www.ixigo.com/ from Gorakhpur (UP) to Prayagraj (UP) for Alok Kumar Singh (Age 39). I have login this website through my mobile number +91-[protected]. Once I moved through the payment gateway, money is deducted from my account but a ticket is not issued to me as I didn't receive any SMS on my mobile number.
I am raising this complaint because I am in a dilemma that whether my ticket is booked or not. So I am requesting a refund of deducted money as Alok is planning to go to Prayagraj by any other mode of conveyance.
I am attaching the snapshot of mail received from my card company from which money was deducted.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 29, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Danapur patna

Sir,
I have made payment on ixigo for booking train from jammu to patna via googlepay.
Money got detucted from my account but ticket was not booked and it said ubsuccessful payment.
Kindly look into this matter as soon as possible.
Money debited ₹1348
Upi id : niknikita.[protected]@oksbi
Upi transaction id[protected]

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 29, 2023

Verified Support

Hi there, we can see the amount was refunded to your ixigo money max account and was later transferred to the payment source, please let us know for any further assistance.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Trip id : IXITRS[protected]
Initiated refund ...got message that my amount is credited to my debit card ...but did not recieved any refund ..its not showing in my account

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 26, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Today I was trying to book a ticket but amount has been deducted but ticket not booked... Is amount of 2063 rs pls help how and when get refund ixigo have no option for this type of issue... Trip I'd is IXITRS[protected]. And the Payment I'd is 1DALJXF3I2HTOSA8X9J

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 26, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Didn’t received refund yet…show in the app that transferred money in my ac on 21 april but ị didn’t received yet…please do something

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 24, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I booked a ticket from ixigo app but I cancelled the ticket. My refund was credited to ixigo money max. Then I transferred my money from ixigo money max to UPI I'd but I did not notice that I deactivated my UPI I'd in morning. Money was deducted from ixigo money max but it does back credited to ixigo money max. It's been 3 days what should I do?

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 24, 2023

Verified Support

Hi there, we regret the inconvenience caused, we have raised this further with the payment gateway and the refund should be processed within 5-7 days

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: BMC colony Santosh nagar Goregaon east

IXITRS[protected] This is my transaction id but didn't receive money should do action it for legal format
Refund will detect but that could not received in my account

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 24, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

With the ARN number[protected] rupees 1295 refund is generated but the amount not credited in benificiary account

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 24, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Daman

I have booked two railway tickets from IXIGO and my ticket does not get confirmed after chart preparation tickets got cancelled automatically by IXIGO the total amount was 307 rupees and I got refund of only 150 rupees what is this, I have not cancelled my ticket it got cancelled automatically because seats were not available then what is my fault why should I pay half of my ticket money in the name of cancellation charges, I have not cancelled my ticket so why my money got taken and only half of the amount got refunded, IXIGO is looting people by taking different types of charges

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 18, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

ON 15 Apr 2023 i tried to book a train ticket in Train No. 16315 from Mysuru to Thrissur. During the payment process an amount of ₹1334 was deducted from my account with transaction ID. T2304151050018283052923 with Bank Ref No.[protected], moreover the ticket was not booked and no message of refund was received. However, i tried again and booked the ticket by paying ₹1304.01 with transaction ID. T2304151109426100121862 with Bank Ref No.[protected]. Therefore, i want the refund of ₹1334 at the earliest.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 18, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I had booked tickets for Bangalore to Chennai and unfortunately i had some emergency and cancelled those tickets on 11-April-2023
I got the refund to my Ixigo wallet and i had transferred that amount of 900 in to bank.
In the transaction details it is showing as it is settled on 11-April by its been 4 days I didn’t got the refund to my bank account

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 18, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I had recently booked my train ticket from ahmedabad to rajkot for 13 april with trip id IXITRS[protected] and payment id 1CN8E9Z9PT7YPRBS719.

Unfortunately my money got debited but I’ve not received any ticket and in app shows my trip is cancelled with payment failed.

Where does my money got debited I’ve paid the requested amount by ixigo on my upi id and if they have not recieved.

Please solve my issue as soon as possible and provide me the ticket if payment is confirmed and if not then please provide my refund so i can continue my booking again.

I’ve attached some pictures elaborating my issue. Kindly review and guide me further.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 18, 2023

Verified Support

The booking was failed and amount is already refunded with bank ARN[protected] the same day. Please reach out to us via www.ixigo.com/help for any further assistance.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I had recently booked my ticket from rajkot to ahmedabad from ixigo on 12 april for the date 13 april (the next day) with trip id IXITRS[protected] and payment id 1CN8E9Z9PT7YPRBS719.

Unfortunately i had cancelled the booking my mistake though i wanted to continue the booking so i paid requested money by ixigo on upi and my money got debited by ticket was not confirmed.

I started my booking again thinking...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Hi Sugathan
Sorry!Your Thalassery (TLY) - Yesvantpur Jn (YPR) train booking could not be confirmed due to payment failure. Booking ID: IXITRS[protected]
Re-book your ticket here: https://ixtr.app.link/Tu1gd8o0Lyb
For any queries, please visit our Customer Service section: https://ixtr.app.link/help
Thank you
Team ixigo

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 12, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I booked a fligh to india
From Uk

Money got deducted no confirmation from
Ixigo
Email [protected]@gmail.com
Attached is the screenshot

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 12, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Reply

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Address: C33/265-17,CHANDUA CHITTUPUR, SIGRA

Respected sir/ma'am

Paid at 10:50 pm on 07/04/2023

I have tried to book aticket, my amount had been debited but ticket was not booked(confirmed)
UPI transaction ID:[protected]
[protected]@paytm
Booked ticket from BSB to MTJ for 21st april 2023
Train number: 19670 Humsafar Express
Amount deducted was 2513/-
Please refund my money back.

Apr 7, 2023

Complaint marked as Resolved

7985960712 is my number

Ixigo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.ixigo.com/trains/booking

I had booked to and fro Mumbai to Vapi tickets for[protected].

PNR Details of ticket are [protected] and [protected].

On cancellation of the above two tickets, the Free Cancellation Charge was not refunded.

I feel cheated, as it is not a small sum, Rs. 1479 and Rs 1437 respectively for both the tickets.

Request ixigo.com to refund my Free Cancellation Charge.

Thanks & Regards,

Darayus Panthaky

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 6, 2023

Verified Support

Hi there, as per the free cancellation terms and conditions IRCTC base fare is refunded in full and the IRCTC cancellation fee is waived. The base fare as per terms is already refunded and the benefit of the service is availed already hence the premium amount is non-refundable. Kindly visit this link for detailed terms https://www.ixigo.com/ixigo-assured-trains-policy

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Booked two 1AC train tickets on 4th April-23, Vizag to Raipur. Successfully made payment of Rs 4221 through Phonepe but ticket not generated. tried customer care no +91 [protected] but it say number does not exits.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 6, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I booked a train and I paid the full amount through my upi and transaction was successful but I waited for 7 minutes and I didn’t get the ticket so I tried again for the payment and in 2nd time I got the ticket. My money deducted 2 times for the same ticket so kindly assist me for the refund. As per my knowledge the first payment was fraud/scam because ixigo always requests for transaction in upi. So there are bugs in ixigo train application...

Helpful

Found this helpful?

1 Comment

Hi Team,

I tried to book train ticket yesterday, at payment option i selected Gpay and made the transaction, after the transaction got complete, it again took me back to the payment page and no booking confirmation was given
Even if i check in my account, i do not see any booking done, but money has been debited form my account.
Rs. 1118.29 debited to VPA ixigo.[protected]@icici(UPI Ref No[protected]

Kindly refund the money
A real Bad experience

Ixigo customer support has been notified about the posted complaint.

View replies

S

Shreyash Pandya

from Rajkot, Gujarat

Apr 4, 2023

I faced the same issue today I paid the amount but in first transaction the money debited but didn’t reflect on the ixigo app and 2nd time I paid and then after the ticket gets generated so I paid 2 times for same ticket

Reply

Ixigo Customer Care

from Gurugram, Haryana

Apr 4, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Ixigo Complaints & Reviews

File a complaint to Ixigo

Ixigo reviews & complaints page 9

Money deducted but ticket not issued

Post your Comment

Money debited but ticket not booked from ixigo train from jammu to patna

Post your Comment

Refund not credited in debit card

Post your Comment

Money debit but ticket not booked

Post your Comment

Refund Dds

Post your Comment

Refund from ixigo money max

Post your Comment

I Didn't receive Ixigo money Max

Post your Comment

Refund generated,but not credited in account

Post your Comment

Extra charges

Post your Comment

Money deducted erroreously

Post your Comment

Refund is not credited to Bank Account

Post your Comment

Money debited but ticket not booked (ahmedabad to rajkot)

Post your Comment

Money debited but ticket not booked ( ahmedabad to rajkot )

Money debited, tickets not booked

Post your Comment

Money deducted not got booking

Post your Comment

Money debited but train ticket not booked ( varanasi to Mathura)

Post your Comment

Rail ticket free cancellation charge not refunded on ticket cancellation

Post your Comment

Tickt not generated after successful payment

Post your Comment

UPI fraud

Money Debited without booking

Post your Comment

Related businesses