Jabong.com — completely wrong product delivered

Address:	560092
Website:	www.jabong.com

On july 27th, 2018 i had ordered united colors of benetton navy blue woven design mid-top slip-on walking shoes (Size eur44). However, when i received the package i was shocked to see that the package size was considerably small and inside the package i got nivea moisturiser (Blue container). The bill attached with the box referred to the shoes, but in the package all that i got was nivea product.

The shoes cost me 2014.88 inr. When i called the customer care on august 3rd (Complain no.[protected] and complained about wrong product being delivered they just had one statement - the video footage on their side showed that the right product was shipped. This statement is used for all the similar complaints that customers have placed here on the consumer complaints forum.

Upon requesting jabong repeatedly to look into the issue with a possibility that there may be some wrong handling of logistics at some point, i keep getting the same statement - the video footage shows that the right product has been shipped and then close the issue saying it has been resolved. We customers have to bear the loss and bad customer service. I know i am never going to buy from jabong in the future and i am sure loss of one customer doesnt make any difference to the company. But this is about the loss i had to bear buying and the possibilities that other customers also can be duped in the future. I have seen many such complaints on jabong - here on this forum and others too. They seem to ignore everything with an assumption that customers wont be able to do anything about such issue.

I am attaching here the images of the package delivered to me.

When a customer speaks to the jabong customer care and raises the issue again and again, they ask us to speak to them in a nice way. How will a customer take such deception from a company like jabong and be nice to the customer care? Ridiculous company.

I hope raising the issue here on this forum pinches jabong's attention and force them to look into the issue. If not i know they are going to use the same statement - our video footage shows that the right product has been shipped. If jabong is truly right then let them show the footage to the customer and then close the issue.

I want the refund for the product that was not delivered.