[Resolved] Jabong.com — Exchange of a product

Shawn Cold

from Chennai, Tamil Nadu

Address:	Gurgaon, Haryana, 421202
Website:	jabong

This is regarding order ID: [protected] placed under the email address: [protected]@gmail.com. I placed a return request on the jabong website, however it stated that the return request cannot be placed from my address. Then I gave a call to your CSR and she said that she will manually place a return request from my address and she also gave me the reference no: 31404868 wherein a return request shall be initiated within 5 days and this was done more than a week ago and I am yet to hear from any one. I tried to give a call to you people however I was kept on hold in the IVR for minutes and was then disconnected. I have been a regular customer of Jabong and mistakes are acceptable, but such unprofessional behaviour is not. Hope you will look into this

Was this information helpful?

No (0)

Yes (0)

Sep 7, 2016

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you asap. Regards Team Jabong