Jabong.com — exchange/return service unavailable- misleading customers

Address:	682030
Website:	Jabong.com (online shopping site)

I had ordered shoes from Jabong on 29th Jan '18 which got delivered to me on 5th Feb but was too small that I couldn't even try and didn't look good as shown in the site. When I tried returning it back, I was getting an error saying pick up service isn't available for this address.
I called the customer care executive and they told me that pick up service isn't available in Kerala (my current location).
If they cannot pick up the products from the places as their logistic services aren't available then why do they even allow us to order (should throw an error that delivery to so and so place isn't available) or they should mention the places where the pick up will not be available to their customers in case if any.
This is purely misleading us as they show that the returns/exchanges are hassle free. I stay in a hostel and new to this place, which is very difficult for people like us to look for places just to return a thing, that too within 10 days. They don't understand their customer's concern, this is really very upsetting. I am never going to order anything from jabong until this issue is resolved within 10 days asap.

Order ID: [protected]
Order placed on : 29th Jan, Delivered on 5th feb
Product- CATWALK BEIGE ESPADRILLE LIFESTYLE SHOES