Jabong.com — horrible return/refund process

This is regarding order id [protected] placed on 10th dec17 for which the return request was initiated on 19th dec17.

A reverse pick up was done on 20th dec morning by a courier agent for which acknowlgment slips were provided that was misplaced by me. For the same request i had received 2 more calls from different courier agents and i informed that the package of 5 articles was already picked up.

After a week when the refund was not initiated i called up customer care to inform them about the incident.

It’s been almost 20 days that i have still not received any information regarding the status of my return and the refund has not been initiated.

I fail to understand that once the pick up is done how come it is not a hassle free process and more so it is a harassment for the customer. Even after 2 complaints i’ve not received any communication from the customer care, no call backs from their end and no resolution to say the least.

It has become a customers onus to follow up till the refund is received. This is absolutely bogus and horrible that the jabong doesn’t have trusted courier agents, as they pick up and don’t return back the items.

Moreover my order id is yet not updated and shows “return initiated” as can be seen in the attached screenshot. This is a lax attitude and the most disgusting customer experience.

I want a quick resolution and refund for my order. I fail to understand that a competitor like myntra doesn’t provide slips and still never fails to refund money in case of any return.

I would request for a early resolution to this matter as the amount involved is quite high. Rs 4, 947.