[Resolved]  Jabong.com — Nike cricket jersey

Address:	Kolkata, West Bengal, 700033
Website:	Www.jabong.com

Dear Sir,
I purchased a product from jabong.com (Nike India cricket fan Jersey size L on 21.March 2016.) Being order no#[protected]. And received it on 14 of march 2016. Due to different size issue i raised a exchange request on next day i.e. on 15 of march and the return was collected on 16 March 2016 at 11am. The agent picking up the return assured that the requested size M will be delivered in 24 hours and i was convinced. Then on 20th of march i.e. after 4 days I was discovered by jabong that my exchange product is not yet despatched and cannot be delivered soon. I raised a return request and asked for a money back as per their policy on 21 March 2016 at 10.28 am. I was assisted by their customer care representative and was asked to send them my bank ac details and to wait for 24 hours maximum to get this resolved. I submitted my bank ac details. I have waited more than 36 hours and tried to know the status of my order and cancellation. The customer care support team kept on telling me. That they have no update from jabong.com and the matter has been escalated to the concerned team. I called over 8 to 9 times for the same issue.. but they are not bothered to refund me and resolve my issue. Please help me. And let me know i[censored] need any further information. Please help me. Ranadeep Ghosh. +91-[protected]