[Resolved] Jabong.com — No response regarding the return request

Dhruv02

from Jaipur, Rajasthan

Address:	Gurgaon, Haryana, 122015
Website:	www.jabong.com

I bought a pair of skechers running shoes from jabong but due to some issues i had to return the package. Subsequently, i filed a return request but it was never picked up by your courier partner and the amount is still stuck with jabong. It is causing me great anguish as neither i'm able to use the product nor return it since i cannot file another request from my end. I tried to contact jabong's customer service but my calls were never answered except one time and even then my issue was left unresolved since there was some technical issue according to the customer care executive. I also sent emails regarding the same but never heard from jabong.

It's been over 10 days since the return request was created but the package is still sitting here with me.
Please get the issue resolved as soon as possible!

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Aug 12, 2016

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2016

Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. Please share your 15 digit order no. with issue at [protected]@jabong.com or support.jabong.com. Regards Team Jabong