Jabong.com — Product not dispatched and courier details were not updated

Address:

Hyderabad, Andhra Pradesh

Hello Indian Consumer Complaints, I am posting this complaint trusting on you.Please take severe action on www.Jabong.com.I Lokesh Reddy Sura bought 2 cargo's ORDER DATE:3 Sep 14 ORDER NO.[protected] Sub Total Rs.2336.00 Payable Amount Rs.1594.32(VAT incl.) 1st Product:Bodymark Solid Brown Cargo 2nd Product:Locomotive Camel Solid Cargo 1) At the Time of Buying they mentioned me that the product will be delivered with in 6-9 working days and when i bought they said that the product will be dispatched in 15 working days. 2) This Stupid www.Jabong.com has shipped my one of cargo with www.bluedart.com as mentioned within dispatch date but the tracking details weren't updated till 48hrs but they mentioned that tracking details will be updated within 24hrs. 3) about 2nd cargo when i am buying the product (Camel Solid Cargo) it showed me that they have 3pices left but when i bought they said that no stock.Everytime when i call their customer service they said "please wait still there is dispatch time left".On the dispatch date i again called to the customer service they said that "they have received a complaint"after every 24 hrs they calling me saying that we will provide you the reason for not dispatching the product but they haven't gave me the reason. Because of them my mobile bill was Rs 150/- but my products were not delivered. 4) Though they know the product wasn't their in their warehouse but they haven't said me and they made me to wait many days.Those senseless teams haven't recorded my complaints.i have called them nearly 6times with 6 complaints but when i called at last time they said you have only complaint. They made several mistakes and voilated the rules. Please take severe action so that no other carts will do this again. Sincere Thanks, Lokesh Reddy Sura