Jabong.com — returning crisis

Address:

703 SUPRABHAT CLASSSIC APARTMENT, BUILDING 1 SHELL COLONY RD, CHEMBUR, Mumbai City, Maharashtra, 06

I bought a pair of adidas originals nmd's r1 pk from jabong and want to return it due to some issues i filled up all my details correctly still everytime i try to file a return request the "the customer state is required to process the return" error shows up. I would like the jabong team to kindly see through this issue and resolve it as soon as possible.