Jabong — missing product

Address:	147103
Website:	Www.jabong.com

I ordered 9 products on 23, december'2017, order no: [protected] from account is [protected]@gmail.com. Out of which 7 were delivered according to the bill but only 6 products were found. These products were delivered on 27, december'2017. Missing product is maybelline-clean express total clean makeup remover. I complained right away, i called customer care on the same day of delivery.

They asked me to mail the pictures of package and than i waited and i again called on january 1 2018, they said you ll get a call back. They didnt notify me on anything, no complaint number, no text nothing. I did get a call saying we solved the issue, i said forward the complaint i file legal complaint as you take no responsiblity o[censored]ndelivered product. I asked for the complaint number, gave me a ticket id with my forwarded complaint: ticket id 54520257. They said i ll get a call back in 4-5 days. I didnt get a call back, i called again on janaury 10, 2018. They said there is no solution, again raised a complaint and suggested will get a call back in 4-5 days, i didnt.

I called today, they forwarded my call to superiors and they said we cant do anything about it.. I warned them about going to court, they said you can.

I called 5 times in total, getting reassured that i ll get a call back about my product but did'nt, no response at all. This is final warning, if i dont get any response or my product in 10 days i m going to district consumer forum and file a legal complaint and will inform media as well.

You have exploited a customer, a common man. I will show you common man can do now. You only priority should customers and its not.