[Resolved] Jabong — Next berry jacket complaint no 26208595 | |||||
DEAR Sir/Ma'am, I m ur valuable customer of jabong. I m shopping with u for last 2 years. This is the first time i faced problem and a sort of mental harrassment from ur team. I have booked an order consisting of 2 products viz. 1 tom tailor tunic and 1 next berry winter jacket on 2.01.2016. I received tom tailor tunic timely. But more than 1 month has passed i dont received next bery winter jacket worth Rs.2800 apprx. I have booked the complaint on 18th jan but no resolution. Again i complained many a time but no solution. Even ur concern deptt closed my complaint mistakenly. Then i agn reopened that. Ur concern deptt is not able to take the matter with first flight. I called thrice a day for last week. I m wasting my time in calling ur deptt. This time i had very vry bad experience with jabong. I decided not to shop with u further. U ve lost ur valuable customer. Ever no updation provided by ur concern deppt. Evry time i hv to tell the whole story to each jabong staff. Even in my jabong app status is showing delivered but no product is delivered to me. This is totally a mental harassment. Kindly take the staff side action against ur concern team. i just request u to look into the matter on priority basis. Either make the product delivered to me vry soon or initiate my refun Was this information helpful? | |||||
Complaint marked as Resolved
Jabong.com customer support has been notified about the posted complaint. Verified Support Feb 08, 2016 Jabong.com Customer Care's response Hi,
Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while.
Regards
Team Jabong
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