[Resolved] Jabong — No exchange or self ship option available | |||||
I ordered a pair of crocs shoes from jabong, but the shoe doesn't fit, as it is size (39.5). I want to exchange them with a size smaller pair (Size 38.5). But jabong doesn't provide any exchange facility for my pincode, as they say that my pincode is not serviceable. When i called their customer service, they said that i have to return it myself by using the self ship option. Now even the self ship option is not available on their site and app. Neither have they responded to my emails. I spent the whole day to sort this thing out. Its just so unprofessional of them. If they can deliver products at one place, they should also be available for pickup. Even if they can't, they should atleast notify the customer that pickup for this product is not available before the customer makes a purchase. Now i don't know how will i get my shoes exchanged. Was this information helpful? | |||||
Jul 11, 2017 Complaint marked as Resolved Jabong.com customer support has been notified about the posted complaint. Verified Support Jun 10, 2017 Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP. Regards Team Jabong | |||||
 5 Comments | |||||
Comments
I want to return my product. But jabong doesn't provide return facility for my pincode, the self ship facility is also unavailable. How will I return my product?
Reply
I want to return my product but It shows a message "pickup service is not available on this pincode, please select self ship option below."
This is written there, but no such option is provided anywhere on that page.?????????????
This is written there, but no such option is provided anywhere on that page.?????????????
Jabong.com Customer Care's response, Aug 11, 2017
Verified Support
Hi,
Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. Please share your 15 digit order no. with issue at care@jabong.com and team will get back.
Regards
Team Jabong
Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. Please share your 15 digit order no. with issue at care@jabong.com and team will get back.
Regards
Team Jabong
Hi,
My order (ORDER ID [protected]) received is large for me and I want to exchange the product. But pick up service is not there in my area. And I couldn't find self ship option in your website. Please advice me asap.
My order (ORDER ID [protected]) received is large for me and I want to exchange the product. But pick up service is not there in my area. And I couldn't find self ship option in your website. Please advice me asap.
Jabong.com Customer Care's response, Oct 3, 2017
Verified Support
Hi,
Apologies for the inconvenience caused. We believe our team has got in touch with you in this regards. Please bear with us.
Regards
Team Jabong
Apologies for the inconvenience caused. We believe our team has got in touch with you in this regards. Please bear with us.
Regards
Team Jabong
I have ordered a puma shoes on jabong. It looks fake and the material is really bad. The packaging, everything is fake.
I tried to return but there is no pick up option and they are asking to choose self ship option but there is no such option on the site!
I spent all my money on this, hoping it was a good thing! And it is just unacceptable.
This is the code [protected]. Hope somebody does something about this. Really disappointed.
I tried to return but there is no pick up option and they are asking to choose self ship option but there is no such option on the site!
I spent all my money on this, hoping it was a good thing! And it is just unacceptable.
This is the code [protected]. Hope somebody does something about this. Really disappointed.
Jabong.com Customer Care's response, Nov 15, 2017
Verified Support
Hi,
Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP.
Regards
Team Jabong
Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP.
Regards
Team Jabong
I ordered a tOMMY HILFIGER wallet from jabong, but fabric quality is not good.
I want to return it. But jabong doesn't provide any return facility for my pincode, as they say that my pincode is not serviceable. When i called their customer service, they said that i have to return it myself by using the self ship option. Now even the self ship option is not available on their site and app. Neither have they responded to my emails. I spent the whole day to sort this thing out. Its just so unprofessional of them. If they can deliver products at one place, they should also be available for pickup. Even if they can't, they should atleast notify the customer that pickup for this product is not available before the customer makes a purchase. Now i don't know how will i return my wallet.
I want to return it. But jabong doesn't provide any return facility for my pincode, as they say that my pincode is not serviceable. When i called their customer service, they said that i have to return it myself by using the self ship option. Now even the self ship option is not available on their site and app. Neither have they responded to my emails. I spent the whole day to sort this thing out. Its just so unprofessional of them. If they can deliver products at one place, they should also be available for pickup. Even if they can't, they should atleast notify the customer that pickup for this product is not available before the customer makes a purchase. Now i don't know how will i return my wallet.
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