[Resolved]  Jabong — return item not collected

Address:Pune, Maharashtra, 411014
Website:www,jabong.com

I purchased 3 footwear from Jabong on 12th October. I decided to return 1 footwear (it was not fitting me right). I placed the return request on the day i received the product (15th October). Since then i receive a message every morning that the product will be collected today and in the evening i get another message saying that we will not collect the product since you have rescheduled the pick-up. I called up the help desk couple of times and they promised that the item will be collected. Today is 30th October and the item is still with me. Now when i log into my order - it says that the product cannot be returned - This is a fraud

I always buy my products from Amazon and for a change I decided to buy from Jabong and it was a wrong decision. Very unprofessional and extremely frustrating experience

My order no - ORDER ID[protected]-3689803
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Nov 24, 2018
Complaint marked as Resolved 
Thanks for helping me resolve this issue. My return item was picked but and refund processed
Jabong.com customer support has been notified about the posted complaint.
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I had ordered a kurti and it was supposed to come today but it has not arrived yet. And if i enter track id on ml it shows invalid. Please get my delivery soon

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