[Resolved]  Jabong — Selling Fake FabIndia Products

Website: Jabong.com

Sharing this concern to all online retail users that Jabong is selling Fake FabIndia product on their site - I have recently received one such product (on 19 Oct2016). I raised a complaint on this[protected] and[protected] but inspite of many calls and follow ups the team is just not listening.
They delivered a product which has a FabIndia price tag but not the brand tag which is generally stitched with the cloth (Photos attached below).
I have been their user from last 4 yrs and have given them very good business. Out of INR 20, 000 worth of FabIndia products being ordered during same time, I have received this fake product of INR 1, 890 (a grey FabIndia cotton kurta) – and they just do not believe me and imposing their decision that they believe their vendor, have delivered a right product and now I need to keep same. They have no explanation what benefit am I having in bringing such issue to their notice.
+2 photos
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Dec 26, 2016
Complaint marked as Resolved 
Jabong.com customer support has been notified about the posted complaint.
Verified Support
Nov 25, 2016
Jabong.com Customer Care's response
Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while.

Regards
Team Jabong
 
1 Comment

Comments

I had credit point in my account which will expire on December 2016.with my acknowledgment or provide the details they changed the expiration date now your team says its expired.i want reason also change back again to old expiration date
Jabong.com Customer Care's response, Dec 1, 2016
Verified Support
Hi,

Please share your registered email id with issue at [email protected] and team will get back.

Regards
Team Jabong

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