Jabong.com Complaints & Reviews

I have ordered a jeans from jabong.com
As it was not fitting i had to request for return. So when i put the request the delivery executive said, as there are no serial no we will no tr be able to return it. Same words were said by the jabong.com that will not be able to process return as i have lost the serial no which has been given by jabong.com (Told by jabong). But why will i even loose the serial no if i know it will be useful.

They are saying that they won't be able to return it as i don't have the barcode. I have everything the jeans is not used and i tr consists of mrp tag and everything. Guys don't shop from jabong.com at it will play with your hard earned money.

I merin Treesa jacob ordered a watch of dresberry company .the order was placed on 15 th February and delivered on 18 th February.a purple analogue watch MFB-PN-PF-DK2503.it is a defective one.
Order no110212490329081748703
When I demanded exchange the app wasn't responding.i want it to get exchanged.

I have placed order from jabong via order no[protected] dated 6th feb. I received wrong product and i raised complaint against it. Return has been approved and product has been picked by pickup agent on 11th feb he didnt provide any receipt also after handed over product i received mail and sms that your pickup is noy done and has been rescheduled, when i spoke to the representative he assured me that it will be update you by sms. Today on 12th feb when i again contacted and informed that pickup has been already done and i am receiving sms and mails that pickup is rescheduled. Jabong representative told me that we have forwarded your issue to the concern department and update you soon. Now i am checking my return restuest it is showing that refund has been declined. They have taken the product and money
Now also denied to refund. I have recording about the same. Pls help me

1. Refund for returned products - order#[protected]-4087203 [incident: in[protected]]
2.[incident: in[protected]]
Dear sir/madam,
I ordered 9 dresses on jan21, among those 2 i returned due to fit issues (On 26th jan and 28th jan 2019). I'm an nri customer and i have used my international card. I have provided my brother's number as contact number. Despite of so many emails my refund of rs.1648 is not yet credited in my account. I'm a regular customer of jabong but this time i'm totally disappointed with the service. Request you to kindly do the needful.

Anupama jasmine.
Ph:[protected] (Brother)

I ordered a product in Jabong but the delivery boy refused to give the product to me and said that it sent mistakenly but I have ordered that product its order id is-[protected].The delivery boy refused to give me the product and I have an intention that the delivery boy will keep the product for himself thats why he did not delivered the product to me.The name of delivery boy was Vinay Gupta, Phone No-[protected].

I am chander singh panwar. I had placed an order of a saree for my wife on jabong on 7 february 2019 against the order number[protected]-4284501. However, when the color of the saree did not match our preference, i placed a return request of the same just a day after the delivery of the product that is on 13 february. On 14 february, after the pick up of the product, i received an email from jabong saying that the product failed the quality test.
I am extremely disappointed with such a response as the product was handed over to the delivery man in good condition. But, i would like to point out that the day the pick up was done it was drizzling so if that affected the quality check in any manner then the pick up service is to be held responsible.
I had high expectations in your service as my daughter has purchased many items from your application, however i am left dissatisfied with my very first order.
I, therefore request you to kindly look into the matter and initiate my refund as soon as possible.

Hi, my name is jasbir singh, as you can see the screenshots that i have placed order for "L" size jacket on jabong, but they have delivered wrong size 2times. I am very disappointed. Why they are delivering wrong size?

current order number:[protected]-2994203 date:[protected]
current vendor/seller name:-tech connect retail pvt ltd

attached :-1. current invoice copy
2. picture of current item delivered
3. screen shot of current order placed
4. screen shot of old order placed

Jabong has delivered a wrong size shoe. I mail them requesting to exchange the shoe. I received confirmation from jabong and ecom express courier boy take back it. That very day i saw my return order declined in the website. I mailed customer care and chiefmanager jabong but nothing happened yet.

Trideep gogoi
Dy manager
Sbi sivasagar
[protected]

Details: made a purchase of rs. 7564.66 in june, 2018 and after finding two of the arrived products worth rs. 772.80 and rs. 700 not to my linking, returned them to jabong. On 29th of june, 2018, i only got a refund of rs. 772.80.

Grievances as on 8th of february, 2019
1. Yet to get the refund of rs. 700.
2. Yet to get the cash back of 10 % on my sbi debit card relating to the same order.

I previously called to ask about my refund and cashback on july 2018 but was told that it takes some time for the refund to be processed and then i completely forgot about it and it was only on 6th jan, 2019 that i happened to remember it and once again got in touch with jabong. I've lost track of the number of times i've been told that my complaint has been escalated and the number of times i've been told to wait for 3 days, 48 hrs, 24 hrs, etc.

Jabong has yet to return what is rightfully mine to me. Even if it is an insignificant amount compared to their huge sales, it has ultimately contributed towards their development. From what i see, i've basically been forced to invested rs. 700 in jabong but i'm yet to get any returns from it. Will jabong give me my cashback and refund? Will i be told to wait for another 48 hrs? Can i expect jabong to adequately compensate me for this 7 months of investment in addition to the principal amount?

The last call to jabong was made on 8th february, 2019 and i've once again been requested to wait for 48 hrs.

Order number : [protected]
Complaint ticket: 43621645

Attached: example of the number of times i've been told to wait

On 31st of january 2019 i had placed an order of amount 660.55. The money got deducted from my card but the app showed transaction failed. I called customer care they asked me to wait but it's been 7 days since my money got deducted but i haven't received refund yet. Please kindly look into the matter and do the needful.

I ordered an item from jabong on 3-01-19 and returned it on time 8-01-19
Amount of rupees 747 hasn't been credited to my account it's been a month
They have mailed me an ARN no. According to them they have initiated the refund on 10-01-19 and said to raise a dispute against bank but sbi says receiver can't raise a dispute
Now i can't raise a dispute
And jabong says they can only provide me ARN number
[protected]

One ordered kurti was delivered to me today but i found it not worth the cost as to fabric and also there was stitching defect. Trying since morning for return process but it gets hanged and does not get confirmed. Have done e everything like re log in to jabong aap, restarting. It goes well till selection of return product mode of refund address a d all but the confirm option is not working.

Recently, i made a order of 220rs (Pack of 2 track pants) with order id[protected]-7732503.

At the time of delivery, they delivered me only one black pant, and other blue pant was missing from packet..

So i straight away called jabong customer care for help, they raised a complaint and promised me your exchange will be valid only after approval of our mistake.

And today, on 5th feb, they reverted thru mail, and mentioned that returned has been approved, you will get your refund as soon as we picked up your product..

My point is, where that promised goes that they made to me over a phone call?

I want my other blue pant as i've already paid you in advance.

Inform them to fulfill their terms.

Regards
Deepak

My self bharat bagga from panchkula haryana. I buy a beige color jogger pant from jabong on dec 6, 2018. But there is some issues in fitting so that i return the packet 0n 14, dec, 2018. After that i called customer care executives 25 times for my refund. But all the executives give same reply to me. They said i forward urs complaint to our senior on higher priorities u can wait for 48 hours. I gave my bank details through mails and orally also. But all in vain. Whein i very much disappointed from this i call last time to cc department regarding my refund. I told that i went to consumer court for this harrasment. I got my refund today[protected]. Kindly improve urs account department. So that nobody suffers this kind of problems.

I ordered fossil smartwatch worth 19995.0 rupees but received analogue watch o[censored]nknown brand, which looks very cheap. But the watch had fossil tag, and the packing was sealed using cello tape. Clearly the website cheated me and fraudly sent me a cheap product.
I constantly contacted customer care service since the moment i received the product. I received the product on 22nd january and after multiple requests that i placed with their customer care, i didn't get any satisfactory respinse. They deny taking responsibility for the glitch which happened at their end.
The company harrassed me both financially and mentally, by not responding appropriately to the matter and absconding money out of me. They should be penalized for the fraud they committed with me and similar customers like me. They have declined to such low levels, their behaviour would demotivate people from buying things online.

Brought footwear worth 550. Once i received, not satisfied with product quality and returned it. As a refund, they gave jabong points. 1 point=1ruppe
The problem in using their points, i can only use 10% points from the total money i'm about to purchase. To use all the points i have to shop more than 5000ruppes and the points came with validity. It is more like compelling me to spend that money. 500 rupees is even considerable amount for me, how is that possible to spend more than 5000 rupees. When the validity expires, i can't even use the points also. At least letting me use all the points at once would be helpful for me.

Iam hereby to file a complaint about the product that I brought through Jabong on 28 Nov 2018. The left pair got damaged within 2 months . A tear occured in the back of the material. It felt awkward that I hadn't oftenly used it . Just about 5 or 6 times I guess . This is the first time that iam getting such a poor satisfaction from online shopping . I seek you will notify my complaint and do the needful or else I have to sue it legally.
Thank you

Uninstalling the app. I used jabong despite the complaints and reviews from people, and i highly regret it. I ordered based on the availability because i was going out of the city and wanted the product before my departure. But the service was extremely poor just like all the comments, i should have paid heed to. The delivery date changed twice (Delayed) and in the end, the app didn't even show an estimated date. Still haven't received my order. Would be advising people against this service. Never again. (Order number - 110037260330813793001). Extremely disappointed.

On 14th jan 2019, my wife ordered 2 dresses from jabong.com. Total cost is 1232.46. Order number is[protected]. She received the product on 19th jan 2019. As both the products were having defect she placed return request for one product on 19th jan 2019 and replacement request for other on 23rd jan 2019.
But the products were not picked up and everyday by eod we get a sms saying “we are sorry as we were unable to pick up your item, due to some operational constraints at our end. We will come again and pick up”. The courier person put some false status and reschedule again and again.
After several follow up with the jabong customer care team, they did not help in any way. Every time they say the same sentence like “we are sorry. Your product will be picked up within 3 to 4 working days”. Several time they cancelled the old return request and raising new return request. This is to avoid their incapability to provide service to customers.
Return id: [protected] on 19th jan
Return id: [protected] on 23rd jan
Return id: [protected] on 24th jan
Return id: [protected] on 30th jan
Return id: [protected] on 1st feb
They are unable to pick up the return products and keeping our money on hold. How long they are going to hold our money due to their fault??? Their products are already packed. They can come at any time and we can handover in the same condition how we received.
@jabong, you must learn from other e-business sites how they are providing better services to their customers. You are the worst among all. Keep my money and live long.
Thank you so much for you super service. Request you to delete my account.

I ordered Hush Puppies sneakers from Jabong.com on 19/Jan/2019.
On 26/Jan/2019 got an "Out for delivery" update. "Out for Delivery: Your order for Black Sneakers is out for delivery and is expected to be delivered today by GOWTHAM STORE STR (Phone: [protected])." On the evening of 26th Jan I got a message that the ordered was delivered but neither I or none of my family or neighbors had received the product.

I registered a complaint to Jabong support and they shared the signature which received the order. It was not mine or anyone from my family and they had confirmed that they will check and it would take 48hrs for me to get an update. I called them again on 28th and they asked to wait till 29th End of the day and I didn't get any update on 29th. Then I called them on 31st of Jan and they replied that the ordered was delivered to the same address and nothing can be done other than rechecking which would again take 48 hrs.

Jabong & Myntra Logistics are a Fraud. They stole my product and my money.