Jabong.com — product picked up documented over the email, but then instead of refund jabong.com closed my account | |||
Two serious mistakes by you guys → You never contact me and closed the case on the narrative of the myntra logistics w/o hearing my story. The second mistake, you guys have documented everything over the email and then closing the case. I am summarizing the whole issue here → Event 1 → wrong product delivered. Wrong in design and brand. event 2 → wrong product reverse pickup approved and jabong.com apologized for the inconvenience. Event 3 → product picked up on september 21, 2019, but refund never came back. Event 4 → later [protected]@jabong.com said that the quality check has failed and the product will be shipped back. Event 5 → you keep on saying this for 2 weeks, but neither the refund came nor the product that was picked was shipped back. Event 6 → then you said that the issue will be resolved within 48 hours, but that didn't happen. Event 7 → [protected]@jabong.com didn't even bother to reply back even after 48 hours. Event 8 → i was following back like a fool and then they said that the issue will be resolved in 24 hours, but that also never happened. Event 9 → then i send an email to [protected]@jabong.com he asked for 5 days' time till october 9, 2019. Event 10 → [protected]@jabong.com and [protected]@jabong.com who were saying shamelessly till this point that the product is picked up but quality check failed so will be shipped back suddenly changed the whole narrative that the product was returned the same day it was picked up. Event 11 → i have already shared with jabong team the apartment register entry that no one visited around 5 pm, but they are so shameless and cleary embezzling the fund. and finally closed my account. Conclusion: product picked up, but refund never issued. [protected]@jabong.com and [protected]@jabong.com have documented everything over the email for more than 10 days the product will be shipped back, but the product never shipped back. So, in short, the whole jabong.com crew is going against the pieces of evidence that they have documented through their professional email addresses. You can see a schoolboy fight like attitude. For more than 10 days they were saying the pickup product will be shipped back, but after 10 days they suddenly change the narrative that the product was returned the same day it was picked up. I have already shared the snapshot of my towers register. For more than 10 days they were saying that a product will be shipped back, but after 10 days this totally changes the narrative that the product was returned the same day it was picked up. i have already shared the snapshot of my tower register which proves that no one visited my apartment around 5 pm. I had words with the supervisor of jabong.com local facility many days back, in fact, he was the one who called me. His narrative was that the product was picked up, but by mistake, it was accidentally sent in some other lot and the product is not trackable. he was of the full conviction that the product will be tracked. so, the conclusion of the stories they are openly embezzling the customers fund instead of taking action against their internal management for all negligence, but they penalized me by closing my account. These are my tweets to the ceo of myntra and jabong.com → https://twitter.com/Richa62835960/status/[protected] https://twitter.com/Richa62835960/status/[protected] https://twitter.com/Richa62835960/status/[protected] https://twitter.com/Richa62835960/status/[protected] https://twitter.com/Richa62835960/status/[protected] https://twitter.com/Richa62835960/status/[protected] https://twitter.com/Richa62835960/status/[protected] https://twitter.com/Richa62835960/status/[protected] https://twitter.com/Richa62835960/status/[protected] These are jabongs twits on the issue today in response → https://twitter.com/JabongIndia/status/[protected] https://twitter.com/JabongIndia/status/[protected] https://twitter.com/JabongIndia/status/[protected] https://twitter.com/JabongIndia/status/[protected] https://twitter.com/JabongIndia/status/[protected] https://twitter.com/JabongIndia/status/[protected] Was this information helpful? | |||
Jabong.com customer support has been notified about the posted complaint. | |||
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