Jaguar Complaints & Reviews

Dear Sir,

We are using Jaquar faucets at home. Within a month of fixing it, the faucets started coming to pieces. We had compalined about it and a sevice person visited us. He found the problem a bit serious and came back after a week with a senior official of Jaquar. They inspected the Faucets and said that they would come back with the necessary spare parts and repair it.
Since nobody turned up for these last 6 months, I again registered a complaint (TT[protected] on Oct 12-2011. But so long I have not received any response.
Please help.


Rgds,
P K vijayan
[protected] / [protected]
SB 5/22,Anakulam Road, Nr Makkani,
South Bazaar,
Kannur,Kerala.670002

we are having a jaquar bath fitting.our push wall is not working ,so we are in a big problem . i am trying to call the jaquar company many times as the number provided,but there was no response from there side ..nobody is picking up the call.

I have installed Jaguar Health Faucet fitting in my toilet with seven years guarantee/ warantee. after 10 months of operation , it is mal functioning , I have approached the shop keeper . they asked me to approach callcenter of jaguar . I am trying continuously but no response . I request you to advise them to rectify or replace the item. My address is as under

Col(Retd)Anurag Pathak
Flat-3146, Sobha Hill View
Kanak Pura Road, Thalgatt Pura
Bangalore-560062
tel[protected], mobile-[protected]

Dear Sir,

I have already lodged the complaint two times on phone numbers given by the dealer.regarding the improper working of the taps.Once the person had contacted on phone and committed to attend the complaint.However till date no body has attended the complaint.I have no alternative but to lodge the complaint with you.I have already given my address and phone no while registering the complaint on your toll free numbers. You can check the same from the data available with your service department working on the telephone complaints. However I am giving herewith my address and mobile no below.
I request you to look in to the matter and ask your service department to clear the fault.The ordinary plumber cannot repair the fittings of your company therefore the customer has no choice but to approach to you only.

Regards,

G S JAIN
Plot No 5, Laxmi Banglow,
Vaibhav Coop Society,
Behind Canara Bank
Bibwewadi
Pune 411037

Mobile No [protected] Email ID gs.[protected]@rediffmail.com

hello sir i have bought jaquar flush valve 3 years back but now it is not working properly the valve i bought from shiva market ashok vihar but shopkeeper is not listing to me pls help me to repair/change the product

ashish goyal

b-232 ashok vihar phase-1 delhi-110052

[protected], [protected]

[protected], 27130361

Dear all,

I have constructed a new house just 5 months back. I have used Jaguar fittings but I am very much unhappy with the service of the company. There are very small fittings that are not working well eg. the hand faucet of my parent's room. We at home call your officials every day and maximum times they do not pick up phones and when we call them from a different no. then they will pick up and then start giving reasons and promise that they will send the technician the next day and then again 2 to three days pass and the story is repeated all over again.
We feel cheated as when they give us time we wait for them at home and our work also suffers.
If such is the case then I would like to throw away all Jaguar fittings and the go for a different company but it is impossible as they are very very expensive. Now tell us what to do? Is the court of law our last resort?

Regards,
Nikhil Kumar,
63/1 - Nehru Nagar (W), Bhilai, Dist - Durg, Chhattisgarh
Ph: [protected]

I had raised a compliant with Jaquar starting last december on a Bathroom fitting (Tap - to be precise) because it has been only 6 months since i bought it back then and water started leaking from the tap. After i rasied the complaint they reverted back after couple of days. The first plumber who came home was unable to fix the tap and left. He also changed another tap in my house (which was working well earlier) and now that starts leaking water as well when closed. I raise a request with then the 2nd time and they call me up in the noon (naturally i am at work then). I asked them to fix an appointment for later that day or the next and they never call back later. I am surprised how they guys close the case from their end even without checking with the customer if the work is complete or if they are satisfied with the work.

This is the sadest service I ever experienced from a bathroom dealer. I later purchased similar bathroom fitting from other brands and they give me really good service. Right on time and they get the job completed. I definitely will inform all my friends to beware of purchasing any product from Jaquar. More than the product, i think its their poor way of treating their customers when it comes to servicing.

- A totally dissatisfied customer

I registered complaint nos. 100384,5,6,7 & 8 on 4th Dec-2010 in Jaquar complaint cell at phone no.[protected].

Which have not been attended still.
This is negligency of services within response time.

J.P.Chauhan
[protected]

I PANKAJ GARG MOBILE NO [protected],BOUGHT JAQUAR BATH FITTINGS & WASH BASIN MIXTURE OF SIGNAC MODEL WORTH RS 70000/- WHICH WAS MY GREATEST LIFE MISTAKE . DESPITE OF 4 TO 5 COMPLAINTS TO CO. I COULDNT GET MY PROBLEM SOLVED.
AFTER SO MUCH FRUSTRATION OF COMPLAINING ABOUT THE SAME THING, I STOP GIVING COMPLAINTS

I REQUEST TO ALL READERS " pls do not buy JAQUAR FITTINGS"

Dear sir ,
I recently newly placed Jaguar shower bathroom tap which is very hard and not working from last ten days ,I given three days before auto complain register no.10066297 and 10066749 but since nobody taken action .Please do the needful ,send one of your representative sort out the problem.
Thankyou
My mobile :[protected] -Res:[protected]
Address:Mahavir Mahal
Plot no.130, Flat no.05, 2nd floor
Garodia Nagar ,Ghatkopar (East)
Mumbai -400077
india.

We had purchased various faucets for our bathroom vide Inv No. 133 dt. 24.09.2010 from Luxmi Hardware & Sanitary Store Nangloi (Ph.:[protected]. 1 Botton Spout is broken from nipple and No nipples are available from any of your auth. dealer stocks and they say you lodge a complaint. The person sent on 08.09.10 (Pintu) was untrained and a novice and he also did not even have nipple for Opel Button Spout. We find that there is a mfg. defect in the nipple so It broke. Anyway see our complaint no. 27164 which is still pending as we are not at all satisfied with your technician visit. He did not do anything. Pl. read comments on the service card and send some sr. person for fixing nipple and tell us if it is chargeable or free of cost. we are thinking to go to Pitampura Consumer court for this inaction and lapse of service on the part of Jaquar, as the same is under warranty.

Sent at NCR Customer care
TT[protected]

Usha Aggarwal
49, Balbinder Apartments, Mayur Bagh CGHS,
Near DDA Sports Complex,
A-6, Paschim Vihar, New Delhi-110063
[protected]@yahoo.com
[protected], [protected]

We have purchased new house and all the fitting provided by the builder is Jaguar, most of the flats which have occupied and come to stay have got the jaguar taps problems I have not yet gone to stay but my tap has been leaking for 3 months now and I have given complains the jaguar rep came and said part is to be replaced inside the tap.

Note the fitting has 7 year warranty service, if this is the case then the tap should have 90days replacement (DOA) policy, it seems there is supply of faluty taps or quality control is missing as about all the flats have given complaint about the jaguar.

What can be done about the company which has 99 percent of taps faulty with high price tag for the same.

Ivan Dsouza

I have purchased jaguar bathroom fittings for my entire house 10 months back. The flush valves became jammed amnd I registered a complaint through the voice recording. When I called after 48 hrs I was told the complaint was not registered. Again Igot the complaint registered manually. When I called the customer service aftr 24 hrs she gave ma a tel No of a plumber. When I contacted him he told me that he is not covering my area and gave me another tel No.When I contacted te No. hre informd that he would try to come. Even after 4 days the complaint is still not attended. When you have a centralised complaint centre is it the responsibility of the customer to chase your plumbers. My experiance is that your after sales service is very poor and need to improve a lot. Next time when i require a bathroom fitting I will have to think twice before opting for Jaguar.

Col Jacob

i bought hand shower and called for complaint for first time they came quickly but from second time they coming late and now i complaint before two months but still now they not respond anything very worst service in chennai