Jain Housing — Refund of Returned Products ( Utility Bags & Perfume )

Address:

Anand, Gujarat

We have purchase bags and perfume bottle from sanpdeal but due to defect in quality we had returned on way back Nov, 2014. During returned process sanpdeal customer care has confirmed us that please send all the items separately but when we told to then on phone that it will cost you a extra they confirmed us that please send the same through one courier and we have done the same. But at the time of refund they only pay the money for one item with courier cost because they considered that whole courier as only single item packet. How it is possible that a courier receipt which is showing 11.50 Kgs weight of returned items, have only one item in it. My courier no. is[protected] through trackon courier. Snapdeal is not considering our request from past 4 months as we are continuously trying to get in touch with them but there customer care is only helping out in lodging a complaint in place of solution. How this company works has totally distract our mind and money. The last resort left for us for getting our money back is consumer court. We request you to all to stop purchase from snapdeal as it is cheating the customer. The things happen to us will also happen to you too. Let`s Consumer Aware..