Jaquar — broken enclosure

Address:

Nainital, Uttarakhand, 263139

We had bought an enclosure from jaquar but even though it was not used much or at all, it's door broke and the glass shattered badly. I want to know if this is how you design your products normally or we were just lucky enough to buy a defective piece? We don't know what caused the glass to shatter but it surely broke into a thousand pieces like somebody had constantly hammered on it for hours. Please respond immediately to this complaint since your customers are not satisfied. Thank you.