Jaquar — Complaining regarding home visit by jaguar service centre staff

Address:

492001

My self dr prashant kadhi from raipur chattisgarh i have recently built clinic with residence and opted for all bath fittings from jaguar comps only everything was ok before i got call from local jaguar service centre guy named ajay asked me that he could offer bath fixtures cleaning and all i have to pay is rs 150 per bathroom and have to purchase one solution called glitz @350 rs from him i agreed (My mistake) he send some guy named sevak after he has finished his job i noticed that 2of my taps showing black discolouration exactly like glitz solution i immediately called him and to my surprise he started blaming me for that discolouration and refusing to admit mistake by his staff
Ian planning to put this complaint @ consumer forum but before that i just wanted to check whether this dispute can be solved by jaguar customer care directly