[Resolved]  Jaquar — counter top basin - bad support experience from jaquar - ernakulam branch

Address:	Ernakulam, Kerala, 686664
Website:	www.jaquar.com

Since the last 3 months the company jaguar has been harassing me as the service team is not ready to resolve the complaint i registered.

Myself robin, writing this because of a very bad experience from such a reputed company like jaquar on customer service.

Before 1 year, had bought couple of jaquar sanitarywares and fittings for my home furnishing. My understanding at the time of purchase is that we will get 10 year warranty on products.
Being a reputed company, i strongly felt that jaquar would provide the support and went ahead and purchased it.
Out of those items, one of the wash basin had a complaint and i raised a service request with the shop from where i bought it.

Location : piravom, ernakulam, kerala

Complaint : in the counter top wash basin, there is a silver fitting around the overflow hole. That silver fitting started peeling off and its showing the plastic parts and changing the color to green. Please find attached the photo.

After 2-3 days, one of the technician, santhosh, visited my house and check the defect. He told me that its a valid defect and he will report it to jaquar.

Next day, i got a sms from jaquar saying that the service call reference number is 00509149.

"thanks for choosing jaquar, a complete bathing solution company. The registered service call reference no. Is 00509149. Customer care toll free -[protected]".

After 2-3 days, i got another sms saying that the the issue is resolved.

"thanks for choosing jaquar. Service call refer. No. 00509149 has been resolved, for further assistance please call on jaquar customer care toll free - [protected]"

Then i called jaquar customer care.in the call, they connected me to ernakulam branch manager, pramod. I talked him and he told me that he will go through the service request and take necessary action. I have forwaded the sms i received from jaquar to his mobile number.

After 2 days, i called him again, he said he is working on it and will update me soon.

Again, after 1 week, i called him. This time he totally forget the things. I tried to explain the complaint again to him. He said with in 5 days he will get it sorted out.

Now its almost 3 weeks after my last call. No response no resolution.

@jaquar team, i know this is a very small complaint related to your corporate complaints. But for a common man, its his hard earned money and the trust he shown to your product is loosing here.
Hardly it takes 1 hr to solve the issue. Get a new part to replace the defect and fix it. But your team is simply ignoring it as they don't have time to work on these silly complaints.

Bad on you jaquar.

Can you help me in getting it resolved.