Jaquar — harassment after purchasing jaquar bathroom accessories

Address:

Kolkata, West Bengal, 700156

Dear jaquar team,

I am, ayana ghosh from kolkata new town area, writing to you with bitterness in mind and with a hope that a brand like jaquar will do justice and not leave me as a customer nowhere.

The story was not like this, a couple of months earlier, when i was excited with my new flat, to which i have decided to decorate my bathroom with jaquar bathroom accessories. The company representatives mr. Rai (Known since i had done my last procurement in 2013) & mr. Dey, came to visit my flat and after doing a feasibility, recommended me to go for a frame based cistern along with commode. This was for branding of the product and since day 1 the same was shared by the orientation centre team as a quotation. Based on the advice i have asked my builder to modify the walls and thought to go with the frame.

Surprisingly, after my purchase, your team is now saying the frame supported cistern variant will not fit into my bathroom. He accepted his mistake to miscalculate and he promised to replace the product from the dealer m/s bengal trading company. However, since then no one is bothered to communicate with me and now phone calls are not been attended. I have already spent to purchase your product, spent to alter my bathroom walls, invested my time, but all in vain.

I had plans for shower cubical along with rest of the bathroom fittings from jaquar bathroom accessories, but now i am sure i have to rethink about any other brand for the same, considering the experience given by jaquar.

I am attaching the copy of invoice here for your ready reference.

As mentioned earlier, i hope you will resolve this issue; else, i will be compelled to understand that this is a normal practice within jaquar team to harass customers like us and i assure you that this will result into creating a few detractor for jaquar within our fraternity.