Jaquar — Not providing replacement of defective product in warranty

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.jaquar.com

I have purchased jaquar bathroom fittings for my apartment no 1103, supertech 34 pavilion, sector 34, noida on 26.10.2012, and the plating and finish of the fittings has worn out completely for all the fittings. So, i complained of the same to jaquar customer care vide complaint ref no 569569 and mr santos from jaquar visited my apartment on 06.09.2016 and advised me to get the same cleaned by jaquar authorised service centre. Accordingly on 10.09.2016, jaquar service centre's cleaning team visited for cleaning of the same and informed me that as the plating of the fittings is lost so cant be cleaned. As the product is in warranty so the same will be replaced. But since then i didnot receive any communication from jaquar service centre or customer care. I have contacted jaquar customer care many times vide complaint no 592135 and 598085 and also its service centre and have been given many false assurances of replacement, but till date has not been replaced.