Jaquar — pipe

We have been using jaguar for quite a long time. We were initially very satisfied with the service but now the service that we are receiving is very poor. We had complained about that our pipe has broken but received no service. They had said that we would receive our service in 72 working hrs or so but got nothing. Jaguar is a very reputed company and we expect a very good service from them. But whats happening is contrary to our expectations. This is has happened several times and we are even thinking of changing our brand. Please look into this matter as soon as possible our reference no. Is 00003768