[Resolved]  Jaquar — poor customer support by dealer as well as customer care

Jaguar fittings worth 2.7 lakh bought from bath decor dehradun. One of the mixers was not working properly for which we registered complaint with customer care. Plumber visited the site and suggested that normal mixer instead of spring loaded mixer would suffice on the first floor bathroom as the pressure was less. So we wanted an exchange from the dealer which he denied saying that it has been used and there are scratches. Firstly there were no scratches and even if there were scratches does the company take the responsibility to exchange for customer satisfaction if i am going for jaguar i expect some kind of customer satisfaction from such big name otherwise there are number of companies that charge less than half of jaguar. I have many projects that could have jaguar fittings but now i would not resort to jaguar because jaguar customer care says they can not help me on this issue