[Resolved]  Jaquar — poor standard

Address:

New Delhi, Delhi, 110016

I purchased new bathroom fittings of jaquar from gupta sanitary and hardware store, hauz khas new delhi.The bottom spout of the same set was broken from inside.It took 3 days for a technician just to visit the site.He came and took it away and reference number was provided 506772.He promised to return within a week.It has been 10 days and am yet to hear from jaquar.I have sent numerous mails at support @jaquar.com and [protected]@jaquar.com to know the progress.They have not replied even once.
When i call on the centralised no they take the branch into conference and they promise to call me back..which they never do.What do u expect i will keep running after the company for 1 tap??Why dint the company perform quality checks before supplying to dealers??Its a new unused product.I really don't know whether jaquar will return it or not??
I am not uploading the full page of the service receipt as dont want to share personal details on the internet
If jaquar is reading this..they check details with service request no on their system