[Resolved] Jaquar — product complaint polish faded

chanchal_1990

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

All my washroom fittings have lost its chrome polish and jaguar is not taking any responsibility for that.

The technician just replied that this is due to the use of harpic, but I am not able to find any such clause where it is written not to use harpic.

Why we are purchasing such big brands washroom fittings when they are not taking any such responsibility.

Please look into this ASAP.

Regards,
Chanchal Prakash

+2 photos

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Oct 19, 2017

Complaint marked as Resolved

Jaquar customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Jaquar Customer Care's response Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance

Sep 19, 2017

Updated by chanchal_1990 [protected], E102 Aditya urban Casa sector 78 Noida 201301, Please use the mobile number for tracing the complaint number.

Thanks for your reply.

Regards,
Chanchal Prakash

Sep 24, 2017

Updated by chanchal_1990 False commitment made by jaguar customer care, no one visited till date. Pathetic response. Didn't expected this response from a big brand.Never use jaguar there are other small brands and the seller is ready to take all the responsibility. Will change all my fittings and that will be a one time cost and get rid of this fraud big company.

Sep 26, 2017

Updated by chanchal_1990 No resolution provided by jaguar, No calls.

Oct 07, 2017

Updated by chanchal_1990 Till date pending, pathetic jaguar.