Jaquar — product-service-response complaint

Address:

Raipur, Chhattisgarh

We had constructed our hospital 6 years ago at town bhatapara which is 75 k.M. From raipur (chatisgarh) & installed all bathroom fittings such as metro flushes/tap/ & all other fittings required in bath room as well in our our bunglow - hospital doctors chembers. The area of construction is appox. 25000 sq. Feet and it's 70 bedded leading hospital of that area. We purchased ur products from m/s. Anand entrprises raipur.
We approached your service head at ryp mr. Utkash who have been giving false promises to attend and our various problems are unsolved for last few months. We are ashtonised that your only give promises while settling the products but no one is bothered to give after sales service? few times your technicians did visit and returned back saying that it will take longer time and we will come back after few days, but never returned?
we are having expansion of our hospital where in 30 more beds are added and new c.T.Scan machine is being installed. The construction is in progress and we expect to complete by october-18.
1) kindly let me know as to when all our complaints will be resolved?
2) we have indicated to your service head that where ever payments are required for services rendered- spate parts used we are prepared to make the payments.
3) kindly take this as our final call, and if our complaints are not attended within 7 days, we will
have no other alternative but to approach "consumer forum" for hard ships our patients have to under go because of your casual response-lithargic after sales service. Kindly reply to me at mail id, [protected]@gmail.Com. M.No:[protected].
Regards- dr. Sameeer bhrigu-bhrigu hosptial - baloda bazar road- bahtapara (chattisgarh). M.No:[protected].