Jaquar — regarding cheating behaviour of technician of jaguar bathroom fitting

Address:

Lucknow, Uttar Pradesh, 226001

I purchased all bathroom fittinf including kitchen from swastik alam abgh lucknow in 2016. It might worth rs.156, 000/= for total fittings.
One of cistern was not working properly as such i called mr. Suraj verma, an authorised technician, of jaguar. His cell number is [protected].
He came about 15 days back and told me that syphon of the cistern is damaged. I told him to replace with jaguar company syphon. He told me that company has stopped making this model as such order has to be place which might take a month or so fro delivery of the required product. He then suggested me that he e is having a spare syphon of the same company which will cost rs.1280/=. I told him to replace the same and provide me proper receipt. He has neither provide me any receipt nor has returned damaged syphon.
He has taken away the money and the damaged syphon. I am calling him again and again to get me the receipt of the item but he is not reponding to my call.
I request jaguar management to take stern action against such defaulter technicians and retrench them from jaguar they are not assets rather they bi g liability on jaguar and bringing a bad name for the reputed company.
Waiting for reply and action.
Dr. Sc sharma
1a prakash apartment 44a cantt road, near burlington cross
Lucknow — 226001
Cell-[protected]