Jaquar — sensor faucet (snr-chr-51011)

Website:

www.jaquar.com/products

History Since 12/11/2015

* Bought sensor faucet (SNR-CHR-51011) from Calicut Kerala during July 2014 for my house warming which was due in July 2015 (We were working in Saudi Arabia, my whole family, during that time and house was under construction so we purchase things while we come on vacation in preparation of the upcoming house warming).
* Came on vacation during July 2015 with house warming in mind. The sensor tap when connected with battery FAILED to work. Ticket 416139 raised on July 21, 2015
* Service could not fix it, so in short, managed to get a normal tap the last minute for house warming.
* After many calls, to Delhi, Cochin and Calicut almost every week for the next two months. Another ticket was registered 447732 on August 4, 2015.
* Our vacation was over by end of august and we had to lock the house, hand over the already removed tap to my brother to follow and we left
* Six months passed with many mails and calls from saudi ariabi, but NO solution. By the end of dec 2015 a solution was provided probably by replacing the sensor.
* Beginning of Jan 2017 we came to settle in India. The tap was REFIXED (the house was closed and there was a manual tap in place during our vacation). A chargeable battery (Energizer 175mAh Nickel-Metal Hydride) was brought from Saudia and the tap worked around 10 months. One single charge would remain for around two months.
* The tap stopped working around Mid of Dec 2017, draining the fully charged battery in one day. Replacing a normal battery from the market again drained in few hours. Ticket 955544 was opened on Dec 16, 2017.
* The service guy came after few days, could not identify the issue and left promising to return back with a response.
* The ticket was then closed showing resolved.
* Called Jaguar every day for many days. Opened another ticket on Jan 9, Ticket 998437 that too was closed showing resolved.
* The help desk would redirect the call to Kerala service center and the service guy there said the following "You calling us everyday is not going to change anything!"
* Its More than a month now and its going the same route of seven months repaid guaranteed history like last time.

I DO NOT want this tap to be repaired anymore, it never really worked. I want either a brand new tap or get my money back.