[Resolved] Jaquar — service about my tap | |||
I’m reetha from bangalore. My number is [protected]. First up all i want to thank jaquar rap. I was using jaquar taps since 2004. I really satisfied with that and i always go for jaquar for my house. Two years back i changed my kitchen tap and fix jaquar tap. Last one month i’m noticing that there is small leakage of water and it’s slowly increasing. So i complained there customer care and 00832079.. This is my complaint number. This is my first complaint about jaguar tap. One person came for service and charging rs. 250. I didn’t give because it’s under warranty and i have the bill also. So he didn’t repair the tap properly. Still i’ m facing the leakgae. I didn’t expect this type worst service from jaquar. Was this information helpful? | |||
Oct 27, 2018 Complaint marked as Resolved Jaquar customer support has been notified about the posted complaint. Verified Support Sep 24, 2018 Jaquar Customer Care's response Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance
| |||
 2 Comments | |||
Comments
To whomsoever is concerned.
As a consistent customer of Jaquar Bathroom Fitting products It is a very sorry feeling that I have to be associated with this brand today.
The recent happenings of one single order is getting me more convinced to switch over to alternate brands, since the recent quality of your products is inline with the companies that provide sub standard products and even worser customer service.
This is with reference to “PO 2824, 2789 & 2826“. Being in the business we do understand that there are exceptions when achieving consistent quality can be a concern but it is for that reason that we pay a premium price for a brand like Jaquar Bathroom Fitting. Our concerns were only rebuked time and again even after attending the same by your service team and we are still left behind with fittings that we cannot use and lose our credibility. We have been speaking with Mr. Ketan Patel and his senior but it doesn’t seem like our problems will be addressed and resolved, as it has been more than a month but the result is negative.
We are looking to have a complete replacement of all the contents received in order number “PO 2824, 2789 & 2826“ because it could not be resolved by your service team as well. We do not wish to invest more time over this. This has been the first instance that we have faced with you in 15-20 years of sourcing from you. We have been coming time and again for all our projects because we trusted your brand. If this replacement is not possible, we would like to have a complete refund and also we shall commit to not working with you again.
A sincerely upset customer,
Yasir Bhoraniya.
As a consistent customer of Jaquar Bathroom Fitting products It is a very sorry feeling that I have to be associated with this brand today.
The recent happenings of one single order is getting me more convinced to switch over to alternate brands, since the recent quality of your products is inline with the companies that provide sub standard products and even worser customer service.
This is with reference to “PO 2824, 2789 & 2826“. Being in the business we do understand that there are exceptions when achieving consistent quality can be a concern but it is for that reason that we pay a premium price for a brand like Jaquar Bathroom Fitting. Our concerns were only rebuked time and again even after attending the same by your service team and we are still left behind with fittings that we cannot use and lose our credibility. We have been speaking with Mr. Ketan Patel and his senior but it doesn’t seem like our problems will be addressed and resolved, as it has been more than a month but the result is negative.
We are looking to have a complete replacement of all the contents received in order number “PO 2824, 2789 & 2826“ because it could not be resolved by your service team as well. We do not wish to invest more time over this. This has been the first instance that we have faced with you in 15-20 years of sourcing from you. We have been coming time and again for all our projects because we trusted your brand. If this replacement is not possible, we would like to have a complete refund and also we shall commit to not working with you again.
A sincerely upset customer,
Yasir Bhoraniya.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
24%
Complaints
1645
Pending
76
Resolved
361
View all 1645 Jaquar reviews & complaints
View all Jaquar contact information
Regards,
Madhumita sinha
[protected]
Bangalore, karnataka