Jeeves — Complaint Regarding Unacceptable Delay and Poor Customer Support for Claim CLAFLK[protected]

I am writing to express my deep dissatisfaction with the handling of my laptop insurance claim under the Jeeves Complete Laptop Care Plan, purchased through Flipkart.

My claim number is CLAFLK[protected], and it was registered on 15 July 2026. At the time of registration, I was informed that a resolution would be provided within 7 working days. However, even after this period has passed, my claim remains unresolved.

Since then, I have contacted your customer support multiple times, but instead of receiving assistance, I have encountered inconsistent information and extremely poor customer service. Different representatives have provided contradictory updates:

- Some informed me that my claim had been cancelled.
- Others stated that the claim was still in progress.
- On multiple occasions, I was assured that I would receive a callback or update within 48 hours, but no one ever contacted me. This has happened three times.

Additionally, whenever I requested to speak with a senior executive or supervisor, I was repeatedly denied. I was told that the representatives did not have the authority to transfer the call, and on one occasion I was even told that the senior executive was "not available." I was also promised a callback from a senior executive within 4 hours, but that callback never came.

This level of service is completely unacceptable. The repeated delays, contradictory information, unfulfilled callback commitments, and refusal to escalate my concern have resulted in a highly frustrating and disappointing experience. As a customer who purchased this protection plan in good faith, I expected a transparent and professional claims process.

I request that my complaint be treated with urgency and that:

1. My claim status be verified immediately.
2. A clear explanation be provided regarding the delay and the conflicting information shared by your representatives.
3. My claim be processed and resolved without any further unnecessary delay.
4. A senior representative contact me to address this matter and explain the repeated failures in customer support.

I sincerely hope this issue is resolved promptly. Otherwise, I will be compelled to escalate the matter through the appropriate consumer grievance channels.

Claim Number: CLAFLK[protected]
Claim Registration Date: 15 July 2026