I had submitted my laptop to Jeeves for a keyboard replacement service. However, the service process has been extremely disappointing and unprofessional. My laptop was kept by the service provider for more than one and a half months without completing the repair.
During this period, whenever I contacted their customer support, I was repeatedly informed that the laptop would be ready "within this week" or "by tomorrow." Despite these repeated assurances, the repair was never completed.
After waiting for over 1.5 months, I personally visited the service center to collect my laptop. At that time, the staff informed me that the repair would still take another week. They also mentioned that they were closing the job sheet and asked me to inform Jeeves if I received any calls regarding the repair. They verbally assured me that the issue would be fixed within one week.
However, it has now been more than another month since then, and I have not received any call, update, or service from their side. Due to this irresponsible behavior and prolonged delay, my work has been seriously affected, causing professional inconvenience and financial loss.
This clearly amounts to deficiency in service, negligence, and unfair trade practice. Despite charging customers for service, Jeeves has failed to provide timely and proper support.
I therefore request the Consumer Authority to kindly look into this matter and take appropriate action against Jeeves. I also request that the company be directed to provide a proper resolution and compensation for the inconvenience, delay, and losses caused due to their negligence.
I have attached all relevant details including job sheet information, communication records, and service request details for your reference.
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