Jeeves Consumer Services — Mobile is not delivered yet.

Address:

Noida

My redmi note 7 mobile has accidentally slipped out of my hand aside a result the screen and the camera are broken. As i have complete mobile protection plan which i have bought through flipkart from jeeves, i claimed for it on 2nd of june and i paid the processing fee of rs.500/- which they have asked for. The devidence had been picked up on 9th of june and got a message from jeeves too. But there was no response from jeeves after 20 days as it is their company policy to hand over the mobile within 20 days of period. When i contacted them, they said that the service has been completed on 29th of june and will be dispatched and had given me an awb number (Tracking number). When i tracked down the package the status is same for all the 15days initially that the shipment is not ready/shipment is not handed over. When i contacted the ecom express the delivery partner they said the service centre has not physically handed over the shipment to them. After hell out of tries when i contacted the service centre which is f1 info solutions they were saying that they don't have the mobile. I was shocked and contacted the jeeves again they said that they have escalated the issue and will be reached out through their backend team. But i never got a call from them. I have been constantly contacting jeeves from 1st july the answer was the same and my issue is never resolved. Today is 26th july it's almost 47days and yet i didn't n't got my mobile and receiving the same answer. Please help me out @[protected]/[protected]@gmail.com