Jeeves Consumer Services — Repeated Cancellation of Laptop Service Claim

Dear Grievance Officer,

I am writing to formally raise a grievance regarding the unresolved service issue with my Lenovo LOQ 15IRX9D2 laptop and the handling of my Complete Laptop Protection service claims.

I purchased the laptop through Flipkart and also purchased a 3-Year Complete Laptop Protection Plan from Jeeves Consumer Services Private Limited, which is valid until 9 October 2027.

My laptop developed a touchpad malfunction, and I registered my first service claim with Jeeves on 3 September 2026 (Claim ID: CLAFKL[protected]). I was informed that a technician would visit within the specified period. However, no technician visited me, and the touchpad issue remained unresolved.

I followed up with the concerned support team several times and was repeatedly asked to wait for additional time. Subsequently, I found that my first service claim had been cancelled even though I had not requested cancellation and my issue had not been resolved.

Since the issue remained unresolved, I raised a second service claim on 19 September 2026 (Claim ID: CLAFKL[protected]. I was again informed that a technician would visit. However, this second claim was also subsequently cancelled without resolving the touchpad issue.