Jio — porting simcard

Address:Rajkot, Gujarat, 360003

I port my vodafone sim card in jio sim card and i request porting request and my number is [protected] i have get message through jio yoir sim activeted in 24th july 2018 but my sim is not activated in this day so i can try to call in jio"s customer but jio"s coustomer care is not connected with me and any person i can try different times and different numbers but can't reach with jio's customer care so please help me in my sim card porting process complete earlier and connect with his coustomer care
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Reliance Jio Infocomm customer support has been notified about the posted complaint.
Complaint comments 

Comments

I ported to jio from Airtel and finding call drop issue at my home and work place, on raising complaint they closed its due to government instruction and when asking for refund they say it’s not per policy.

Please see details attached

Deepak_Aswani's reply, Jul 25, 2018
Team

Completely frustrated to see complaint closed without resolution

Details below

Complain details

Chat copy -
[(null)]: You are now chatting with Jayadev
[(null)]: Hi!
[(null)]: Good evening!
[(null)]: How may I help you?
[+919989499301]: Can you reopen my complaint
[+919989499301]: I specifically told this shud not be closed
[(null)]: Sir, as you can see that,
[(null)]: Voice calling services at your location have been restricted, till further notice, as per instructions from Government Authorities.
[+919989499301]: Which authority and can you give in writing
[+919989499301]: And give my money back
[(null)]: Sir, we do not have the refund policy.
[+919989499301]: Then keep issue open unless you give me in writing
[+919989499301]: And I take you to trai court
[(null)]: Sir, the order was given by the government authorities.
[+919989499301]: Give me proif
[+919989499301]: Proof
[+919989499301]: And you can not take my money and provide me no service on name of government
[(null)]: Sir,
[+919989499301]: And say no refund policy
[(null)]: Give me a minute.
[+919989499301]: How other providers giving service ?
[+919989499301]: I was happy with Airtel
[(null)]: Sir,
[+919989499301]: Give me your appellate authority details and email
[(null)]: I totally understand your disappointment!
[+919989499301]: I will take you guys to court
[+919989499301]: No u don’t
[+919989499301]: If u give me my money back
[(null)]: Sir, give me a minute.
[(null)]: Sir, our appellate PAN india number is 1800-889-3999.
[(null)]: You can contact for further details.
[+919989499301]: And email
[+919989499301]: Something like [email protected]?
[(null)]: [email protected]
[+919989499301]: That’s not appellate
[(null)]: Sir, this is the email id.
[+919989499301]: Give me appellate
[(null)]: Sir, this is the email id we have.
[+919989499301]: Nop
[(null)]: Even you can contact through the number.
[+919989499301]: Give me appellate head name and email
[(null)]: Sir, you can share your concern on the given number only, we do not have the specific email for that.
[(null)]: Is there anything else I may help you with?
[+919989499301]: Pls send me copy of this chat
[(null)]: Sir, you can take it form the JioChat application, you can save the interactions.
[(null)]: Is there anything else I may help you with?
[(null)]: It seems that we have lost connection. We really want to help you. Please contact us as per your convenience.
Self-start with our 'How to videos'. It's Simple! Go to MyJio App > Menu section > Jio Care > How to Videos.
Thank you for contacting Jio!
[(null)]: Jayadev has left the chat

Sent from my iPhone

Sent from my iPhone

On 23-Jul-2018, at 9:55 PM, [email protected] wrote:

Dear Customer,

Your service request number is SR00000NPGQ2. You will receive an update by 25/07/2018 21:55.

To check the status of your service request using MyJio App, click https://www.jio.com/track_sr_status

Thank you,
Team Jio

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