Jiofiber — Not processing refund even after 4 months

Address: FLAT-C706, FLOOR-7, SUSHMA GRANDE NXT, TOWER C, ZIRAKPUR, DISTT. SAS NAGAR-140603

I was using Jio Fiber services on my rented flat, but when i want to shift, i requested its disconnection, but they called me back and insist me to shift instead of closure, i discussed and shared the exact location and they said yes sir, we have our services there and we will provide you JIO air fiber.

So i paid initial payment of 1000 on 15-Oct-2024.

But later when jio installation person called me, , He said sir we dont have jio air fiber services on 7th floor, so we will cancel the request and refund you, But later they just postponed the request and again some other person called and said the same, we will cancel and refund the money,

But they cancelled by my still waiting for refund from so long.

Can you help me, somehow to get the refund??

Old service request number is : SR000023EE0W
Payment Date is 15/10/2014 with UPI