Jiofiber — Refund / rebate denied: jio fiber customer service an awful experience

Website: www.jio.com/fiber

Jio Fiber Customer Service – An Awful Experience
I had an incredibly frustrating experience with Jio Fiber, filled with customer service hurdles and endless runarounds. Here’s a detailed account of my interactions with their support team, outlining the evasive tactics they used, despite clear evidence of service failure.
Timeline of Issues and Support Runaround
September 12-15, 2024:
Service Outage: The internet service was completely down for over four days. Initially, customer support mentioned a "temporary issue" expected to be resolved by September 12. However, the outage persisted well beyond this date.
Empty Promises: After multiple follow-ups, the issue was finally resolved on September 15. This delay wasted an entire weekend, and there was no compensation or genuine apology for the inconvenience.
October 7-13, 2024:
Request for Rebate: I requested a rebate for the service downtime, but Jio Fiber denied the claim. They cited "no complaint registered" despite my clear communicat...-7, 2024:
Continued Denial of Rebate: After showing email evidence and asking for clarity, Jio Fiber support continued cycling through excuses, often contradicting previous statements. They claimed either that I didn't raise a complaint in time or that the complaint period did not meet their 96-hour condition.
Tactic to Frustrate Customers: It became clear that these responses were tactics to mentally exhaust customers into giving up on rebate claims. My emails exposed the lack of transparency, yet their responses remained dismissive, frustrating, and evasive.
Summary
Jio Fiber's customer support strategy seemed intentionally designed to deflect accountability. By using vague terms, irrelevant conditions, and circular arguments, they effectively denied my rightful claim, causing immense frustration and wasting my time. This experience reflects poorly on Jio's commitment to customer service and fairness, leaving me deeply disappointed with their approach to resolving valid complaints.