[Resolved] JustRechargeIt — recharge dth

Manohar.P

from Gudivada, Andhra Pradesh

Address:

Kolar, Karnataka

Dear sir,
I have recharged my sun direct for rs.289, using vijaya bank debit card no.*4267, through just recharge on 2nd october at 9. Pm, but the amount is debitet from my account the sun direct no.[protected] is not recharged.

:pos/mumbai/justrecharge/727516

Please return the amount or recharge immediately,

Thanks
Manohar. P
Mob:[protected]

Was this information helpful?

No (0)

Yes (0)

Nov 17, 2017

Complaint marked as Resolved

JustRechargeIt customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

JustRechargeIt Customer Care's response Dear Manohar,

Thank you for getting in touch with JustRechargeIt.com

We wish to inform you that Order No DQ[protected] is an Unsuccessful Transaction, declined by payment processing company CCAvenue.

As checked your bank account was debited for the same and amount has been credited in your JRI Card.. You can utilize this money to recharge again or refund it to the bank by clicking Refund to Bank tab. We will initiate a refund of the full amount to your account. Rest assured the amount would reflect into your account as per the bank's procedure within 5-7 business working days.

We value your patronage and we endeavor to provide you the best support at all times.

If you require any further assistance, please Contact Us or visit our HelpDesk section. We appreciate the opportunity to assist you.

Warm Regards
Customer Support Team
JustRechargeIt.com

Verified Support

Oct 13, 2017

JustRechargeIt Customer Care's response Dear Manohar,

Thank you for contacting JustRechargeIt.com.

We wish to inform you that the refund has been successfully processed for the Order Number: DQ[protected] We request you kindly get in touch with the bank using Refund Reference Number 180667.

If amount is still not refunded then we request you to provide us a screen shot of your bank statement outlining the charges in favor of "CCAvenue" or "Avenues India Pvt Ltd" so that we can escalate the same to our payment processing company CCAvenue.

If you require any further assistance, please feel free to revert. We appreciate the opportunity to assist you.

With Warm Regards,
Customer Support Team
www.JustRechargeIt.com