| Address: Mumbai City, Maharashtra, 224001 |
Respecter sir/madam,
I have purchased kelvinator split ac because i trust kelvinator brand from 15 years, i am attaching the details of ac purchase it was dated 10 july 2016, and its compressor stop working in less then 2 years, but i am glad that your world class brand gives warranty for 4 years.
I have complaint about this on 5 may 2018 and within 24 hours the service man comes to check it.
During my call to customer care it was told that i have to pay service charge about 500-600rs, i agreed, but the service man said i have to pay 3500rs extra other than service charge for gas filling. (Which was usually about 800-1500rs in market)
I said to replace compressor but he denied and said customer have to pay both gas charge and service charge, then only compressor can be replace or do whatever you want to do in abusive manner. His name is saroj pandey and mobile number is [protected].
Now please sort out this matter as it is not my fault that compressor damage itself, why would i need to pay gas charges and all, service charge is acceptable, but any extra expanse is not justify kelvinator brand.
Hoping for your help
Your sincere loyal customer
Manish agarwal
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