Kenstar — after sales service

Address:

North 24 Parganas, West Bengal, 700136

Dear Sir/Ma'am,

I have registered a complaint for my geyser on 29th-Oct-2018 and the reference number is KOL[protected]. Seven days was over but till now no represtative has been called me for service. I have called the customer care, atlest 10 times and found bellow responses from customer care:
1. Right now our server is down and please call after 30 minutes
2. We have forward your request and you will get call back within 24 hrs but no one called me within 7 days
3. I will message you the tecnician number, please call him but till date i have not received any message or techncian contact number

I am really frutrating with the after sales service given by kenstar and thinks buying geyeser from kenstar is an mistake.Request you to kinldy accelerate the matter on urgert basis.

Thanks & Regards,

Ahshanur Rahaman
Mob:+91-[protected]