Kenstar — After Sales Service

Address:

Bangalore, Karnataka

I called your call center on 02-04-14 requesting for service of my air cooler model number KCN18V3H-CFR. I got a message almost instantly on my mobile with complaint reference number BAN[protected]. On 03-04-14 I got another message stating "Dear customer comp no. BAN[protected] serviced by Naveen -[protected], SVC Center [protected]" I was at work and was very impressed thinking the service took place the very next day. Sounds good so far??? Well here is the fact, upon reaching home I learnt that no one came to service the cooler. Called your call center same day, I was told technician will come anytime. Waited another 2 days and called your call center on 05-04-14 spoke to supervisor who assured me that the technician will call the next day and that he shall escalate the same. I tried calling the technician number directly several times but he does not seem to bother answering the phone. Irritated and left with no option, I was forced to call your call center again on 07-04-14 chasing an update and spoke to Anil Kumar K told him the issue and he asked me to wait. When I insisted on speaking to a manager he was not ready to transfer, stating manager is not in at work. After warning him he placed me on hold for over 20 mins and a person by same name from escalation team took over the call. He kept repeating asking me to wait and said he will escalate and gave me another number to call. Is this my job to keep chasing you people to get my cooler serviced??? How will you compensate??