Kenstar — air-cooler: ticket no : che[protected] raised on mar 24 2018

Address:	Chennai, Tamil Nadu, 600100
Website:	www.kenstar.in/contact

Hi,

I have raised service request for my air-cooler on march 24 2018. Technician visited and he looked in to it, he told me some internal part is damaged and should be replaced so he need to request that internal part from kenstar as he said, since one month when i called him answer always from him "internal part was not received from kenstar".

Can you please speed up the action. It has been waiting for one month.

Message received on mar 24 2018

"dear customer your reference no is che[protected] pl give response code r88453, if receive call within 1 hr. For annual maintainance click www.vgservice.co.in"

I has been pending for more than 2 months.. Is that your service? In my life worst ever service i have experienced.. I have called technician more than 100 times.. It is very frustrated to contact you, since you gave this email for support not even single reply.

I think i don't want track this anymore.. I felt very bad lesson to me i never ever buy any kenstar product in my life time.

I have found yours ceo email id through internet.. I want this to him here if it is his offcial email id.

Even you don't have my tracking id your saying when i am calling to you..

I don't know is your mistake or you r vendor mistake such poor thing..

But anyway i bought your product only.. I shouldnt go kenstar product again.

Sms i got.. On[protected]

"che[protected] will be serviced by karimmulla[protected], svc point [protected] provide scode s17845 only if satisfactory job done, appt dt-01/01/00, 12:00am"

What you want me to do with this sms?