Kenstar — amc taken but not providing service

Address:

F-7, First Floor, Krishna Complex, Sector 31, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

I have bought a 2 year amc last year through kenstar's authorized service partner tekcare india pvt ltd. This company directly works under kenstar as all the complaints are taken up by kenstar and forwarded to tek care ind pvt ltd.

Since last 2 months i have been trying to chase the contact number provided by kenstar and tekcare[protected], i have also mailed several times on the designated email id but they are not arranging the visit to my place to get ac problem fixed.

On 16th april the customer care picked up call after half an hour waiting and gave me a complaint number gha[protected] and promised to arrange visit in 72 hours, but no visit was arranged. Later since last 3-4 days i am calling them again but each time they give one number and when called the person says wrong number.

Till now i have been given 3 numbers - [protected], [protected], [protected]. But my problem is standing still.

I have taken amc for 2 years which is effective till oct 2019. But i am not able to find a way to reach higher management to complaint.