I had raised a complaint for my Kenstar Toaster on 3rd February. Their technician came to check the toaster, but was not able to open it as he did not have the required tools. He took the toaster with him to the local service center.
After calling him after few days for status of toaster, he asked me to call service center.
The service center did not receive my calls so I had to visit their shop. On visiting the Shop they had no clue what has happened to the toaster or where it is. The owner told me to call the next day to know the status.
On calling the next day, after many calls, he said the toaster cannot be opened here so had to be sent to nagpur.
It has been almost 2 months now but I still don't have any status update. On calling the local service centre now they are not responding.
I visited the local service center again and got a timeline that I will get back the toaster in 4 days. But when i contacted them again they said it is still not returned from Nagpur.
I complained about all this to [protected]@kenstar.in on 24th March. I got an initial reply that they are looking into it but after that got no status for many days. After asking for status update again, did not get any reply.
Local service center does not pickup calls. Does not reply to WhatsApp messages.
Complaint Number: NAG[protected] Was this information helpful? | 
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