Kenstar — Complaint # BAN[protected]

Hello Kenstar,

I have placed the complaint on 1st Mar 2021 monday BAN[protected] for changing the power cable on the Icecool cooler which is out
of warranty. However, with repeated calls to the agent he visited after 4days and he charged Rs. 413/- and promised to give the bill next and he didn't replace anything and said there is motor issue that needs to replaced and didn't replace the wire too.

I am suppose to get the Bill for the amount paid Rs. 413/- and suppose to replace the power cable which he didn't and motor estimation if we have to replace.

He did visit doing nothing but removing the back cover even I can do that and didn't replace the power cable which I called for.
He promised he will do that for free and doesn't pick up any calls inspite of calling

I have the screenshot of the amount paid to him via UPI and he asked me to pay using UPI.

Your employees are taking fraud money without bills and you are not aware of this fraud from customer. You should resolve customer queries completely. I want someone to resolve my issue and take this matter seriously.

Will have to file the complaint in consumer court if not responded soon and not actioned
Even after informing your customer care I didn't get a call from any agent...

I felt your service is the WORST service and worst technician that you are hired.

Stop giving template answer to contact customer care customer care they don't care that's why this complaint so that others can see and stop buying your products