[Resolved]  Kenstar — faulty air cooler

Address:

Bangalore, Karnataka

I called kenstar service center on 08-04-14 requesting for rectifying my air cooler model number CL-KCHVSF3H-FCA. I got a message on my mobile with complaint reference number BAN[protected] and assured that technician will visit within 48 hours. i called again on 9-4-2014 to confirm whether any action had been taken on my complaint, they told that plz wait for 48 hours sure technician will come. i waited and called back on[protected] to ask about the same, i told them still 48 hours are going on ?? they are telling "sir, did u contact technician?" what the heck am i god tht i will autoimatically got to knw who is ur technicain. then he is telling im giving technicain number contact him. why i sould contact him...then wats the pupose o[censored]r call centre. r u there to just log the calls and earn money for nothing. directly i cn call technician n get it done...what the purpose [censored]r warranty n all...all like formalty huh..then when im saying him to ensure tht he visit and get it done than you are telling how can i assure...are is he is not ur employee..im not seeing ny use o[censored]r call center why r getting paid for jus talking...ur products r wrst.. i did mistake to buy its better to stay in hot weather other than buy ur ridiculous cooler..u have no quality f work..wrst service...no bdy should buy ur cooler...u should get ny money...f..k How will you compensate??