Kenstar — geysers leaking

Address:

560078

Hi my name Priyabrat Nayak, I bought water heater from Kenstar, after installation the heater was leaking and water comes out from heater.I have called kenstar customer care and they have send one person for checking.He told he will replace the tank within two weeks, from last one month i am calling Mr.Rajeev ASM Bangalore for status, he is given 5 deadline to resolve this issue but unfortunately now he is not picking call.I am not expected such unusual behaviour from a reputed company.
compliant no-BAN[protected]

Below mail i have received from your customer care.
Dear Customer,

Greetings from Customer Support Team!

Thank you for reaching out to us. We regret the inconvenience caused. Our team is working on your concern and we assure you the best possible solution.

Please feel free to get in touch with us or you may also speak with our Area Service Incharge, Mr . N RAJEEV [protected] for any further assistance.

Wish you a great day ahead!

Warm Regards,

Customer Support Team

Regards
Priyabrat