Kenstar — Hotspring geyser not working

Address:

Vill-Madanpur ,Distt-Madhepura bihar-852113

We have raised one issue (Reference Number-627712) for our Kenstart Geyser (Model Number-KGS10W5M-GDE, Sr. No-A[protected] which is not working. We have complained about the same 2 weeks back and still have not got any resolution. The Product life cycle is less than 4 years and every year we are having some issues with the Product.
It will be really great help if you can expedite the process of resolving the issue as soon as possible so that my old-age parents do have not to suffer a lot in the winter.